Property

Add new property:

  1. Click New Property
  2. Add a Property Name.  Your Guests will see this information.  
  3. Add a Legal Name - This will appear on your printed statements and reg cards. Your Guests will see this information.  
  4. Enter a brief description 
  5. Enter both mailing info and Physical Location info

Click the Options Tab
Property options are setting that affect how innRoad behaves in regard to operations specifics.  If you need to change settings here it's best to give us a call, but read on for some more info.  

Reservations:

  1. Automation of Room Charge folio items - Click this if you'd like room charges to calculate on folios automatically.  Most properties click this box.
  2. Assign Rooms Automatically - Click this if you'd like new reservations to assign a room based on Sort Order. Most properties Click this box
  3. Assign Rooms -Leave this box Checked.
  4. Require credit card for guarantee
    1. For Guaranteed Reservations - This option will make CCs required for Guaranteed Reservations
    2. Always - This option will make CCs always required for Guaranteed Reservations
  5.  Quotes valid for ______ days from creation - Sets how long quotes are Valid for. You setting is dependent on demand
  6. Require Referrals - Makes the referral drop down Red and required on the Reservation detail. Some properties click this box.
  7. Require Market Segment - Makes the Market Segment drop down Red and required on the Reservation detail. Some properties click this box.
  8. Send emails from  User's Email Address / Custom Email Address - Defines whether emails are sent from the individual User's address or a general address.  Most properties set this to Custom reservations@hotelname.com or info@hotelname.com

Booking Engine:

  1. Include only Credit Cards on external reservations - Enables only Credit cards as payment types on the booking engine.  Most Properties click this box
  2. Require Deposit for Online Bookings.  Many properties require a deposit
    1. ___% of Room Charges / Total Charges - Calculates web booking deposits as a percentage of either Room & Tax or Room incidentals and Tax
    2. ___ fixed amount - Calculates web booking deposits as a flat rate
    3. First ___night(s) room charges - Calculates web booking deposits as a set number of nights of room revenue
  3. Attach Guest Registration / Guest Statement to confirmation emails - Defaults the type of attachment If any on emails.  Many properties attach a guest statement
  4. Create Guest Profile for Online Bookings - Option to create Guest History Records for Web reservations.  Some Properties create guest profiles from the booking engine

Operations:

  1. Track GC sales/redemption - Enables Gift Certificate tracking.  
  2. Default time for housekeeping tasks - Sets a time when note type is housekeeping and action required is clicked.  
  3. Tax ID - Default tax ID for properties.  
  4. Lock Period - Sets the date when transactions are to be locked. This is your system build date by default.  
  5. Manually select transfer descriptions - Deals with Management Transfers
  6. Default Date On Manual Payments to Blank - Deals with Management Transfers
  7. Generate Unit owner statements By:
    1. Departure Date - Owner revenue will pull from reservations when the guest checks out
    2. Consumption Date - Owner revenue will pull from reservations daily, regardless of the guest's checkout date

Check In/Out Process:

  1. Require Guest Names - Check this Box.  
  2. Compute TA Commission On CheckOut - Activates Travel agent commission.  
  3. Confirm Room Assignment at Check In - Checking this box will default a pop-up to occur verifying room choice at check in.  Only use this if you're using the Housekeeping status feature
    1. Only If unassigned, dirty or occupied 
    2. Always
  4. Allow non-zero balance at the time of check-out - Checking this box will allow reservations to be checked out without paying.  Almost every property leaves this unchecked.  
  5. Set Room Status Dirty On Check In/Out - This will update housekeeping status when a reservation is checked in or our.   Only use this if you're using the Housekeeping status feature
  6. Authorize       Capture  % of balance on Check-in - Set the option to either auth or charge a percentage of the reservation at time of check in.   Clicking the eraser will eliminate the requirement.
  7. Include Room #/Name when printing Guest Folios - Allows the room number to be printed on a folio.  Printing a room number is a security concern, so for all in-house and departed guest is the recommended setting
    1. For all In-House & Departed Guests
    2. Always 
  8. Check-Out Time - Sets a default time for Check out 

Cancelled Reservations:

  1. On status change to 'Cancel', void Room Charges / Total Charges - When a reservation is marked cancelled, if this box is checked a drop down will ask to void charges
  2. Post Cancellation Fee on status change- Checking this box will
    1. ___% of Room Charges / Total Charges - Calculates cancellation fees as a percentage of either Room & Tax or Room incidentals and Tax
    2. ___ fixed amount - Calculates cancellation fees as a flat rate
    3. First ___night(s) room charges - Calculates cancellation fees as a set number of nights of room revenue
    4.  Beyond ___ days of reservation
    5. Within ___ days of arrival
  3. Require a Cancellation Reason
  4. On status change to 'No Show' , void Room Charges / Total Charges
  5. Post No Show Fee on status change - When a reservation is marked No Show, if this box is checked a drop down will ask to void charges
    1. ___% of Room Charges / Total Charges - Calculates no show fees as a percentage of either Room & Tax or Room incidentals and Tax
    2. ___ fixed amount - Calculates no show fees as a flat rate
    3. First ___night(s) room charges - Calculates no show fees as a set number of nights of room revenue