There are three (3) common reasons for a GDS or OTA Direct Connect reservation to display in innCenter as “Unassigned”…
1. The most common cause for “Unassigned” reservations via GDS or EQC: booking a room in a room class that has availability but not for consecutive room nights. The GDS or EQC database sees availability for a date by room class. See the screenshot below. The “Suite” room class has availability for July 1st and July 2nd but not for the same room class. A search on the GDS for the Suite room class for 2 nights arriving on July 1st will result in a booking. innCenter will not enter the reservation as a split room booking (DS1 on July 1st and DS3 for July 2nd) but instead, will enter it as “Unassigned”. With the absence of this feature, many reservations would be lost. In most cases, a simple rearrangement of inventory will allow the “Unassigned” booking to be placed into the tape chart.
2. In the event of an overbooking, a reservation will display as “Unassigned” as well. If a reservation is made for a date with no availability in the room class, the reservation will enter as “Unassigned”. innRoad will sync all booking regardless if inventory is unavailable. Overbookings can happen for various reasons - innRoad Support will be alerted of the event and will investigate the matter on your behalf.
3. Reservations will also display as “Unassigned” if the “Assign Rooms” property option is not selected. To select the “Assign Rooms” option, go to Setup > Properties > Property Name > Options > Reservations > Assign Rooms checkbox.
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